Frequently asked questions

Do You Ship Physical Products?

No, we do not ship physical items. All products are delivered via email. This ensures instant and secure delivery of your software.

How Will I Receive My Software?

All products are delivered digitally. After your purchase is confirmed, you’ll receive an email with your product key and detailed download instructions.

I Didn’t Receive My License—What Should I Do?

First, check your spam or junk folder. If you still can’t find the email, contact our support team right away. Please make sure your email address was entered correctly at checkout.

Is Shipping Free?

Yes! We offer free standard digital delivery on all orders within the USA.

How Long Will It Take To Receive My Activation License?

• Handling time: 0–1 business days (Mon–Fri)
• Transit time: 1 business day (Mon–Fri)
• Order cut-off: 5:00 PM Eastern Time (GMT-05:00) (New York).
• Total estimated delivery: 1–2 business days

What If My Product Key Doesn’t Work?

If you experience any issues with activation, contact us at support@tradebytellc.com. We offer full activation support and will resolve any valid issue promptly.

 Is Technical Support Included?

We provide basic installation and activation support. For software-specific troubleshooting, we recommend contacting the manufacturer’s official support team.

What payment methods do you accept?

Orders can be done through https://tradebytellc.com, quickly and easily, either by using PayPal or Card options.

If you’re using PayPal:

1. Add the items to your shopping cart.
2. Click on the shopping bag icon and choose “Check out with PayPal”
3. Log in with PayPal
4. Finish payment through Paypal.

We accept the following payment options:

• Visa,
• Mastercard
• Amex
• Discover

You will automatically receive an order confirmation at the specified email address. If this is not the case, something is not filled out properly (e.g., the email address). Please send an email to support@tradebytellc.com

How Do I Request A Refund?

To request a refund or exchange:

• Email support@tradebytellc.com with your order details and a brief description of the issue

• Include proof of purchase
• Refunds are reviewed within 1–3 business days and, if approved, processed within 24 hours

What Is Your Return Window?

You have 30 days from the date of delivery to request a return, but refunds must be requested within 14 days of purchase. Please review our full refund policy to ensure eligibility.

 What Situations Are Not Eligible For A Refund?

Refunds are not granted if:

• The software was downloaded and activated
• The wrong product was purchased by mistake
• The request is due to a change of mind or personal preference

Contact Us

Business Name: TradeByte LLC
Phone: +1 (863) 722-1622
Email: support@tradebytellc.com
Address: 30 N Gould St STE 56626, SHERIDAN, WY 82801,
United States
Contact Form: click here
Customer Service Hours: Monday-Friday 9:00 am to 6:00 pm (EST)

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