Frequently Asked Questions

Find answers to common questions about software license delivery, secure payments, activation support, refunds, and returns.

DigitalSoftware delivery by email

1–2 DaysEstimated business-day delivery

SupportInstallation and activation assistance

Delivery

Do you ship physical products?

No. TradeByte LLC does not ship physical items. Software products are delivered digitally by email.

How will I receive my software?

After your purchase is confirmed, you will receive an email containing your product key and detailed download instructions.

I did not receive my license. What should I do?

Check your spam or junk folder and confirm that you entered the correct email address at checkout. If you still cannot find your license email, contact info@tradebytellc.com.

Is shipping free?

Yes. We offer free standard digital delivery on orders within the USA.

How long will it take to receive my activation license?

Handling: 0–1 business day (Monday–Friday). Transit: 1 business day (Monday–Friday). Estimated total: 1–2 business days. Order cut-off: 5:00 PM Eastern Time (the source specifies GMT−05:00, New York).

Activation & Support

What if my product key does not work?

Email info@tradebytellc.com. We provide activation support and work to resolve valid activation issues promptly.

Is technical support included?

Basic installation and activation support is included. For software-specific troubleshooting, we recommend contacting the manufacturer’s official support team.

Payments

What payment methods do you accept?

Place your order at tradebytellc.com, add your products to the cart, and proceed to checkout. Pay securely through Stripe using a supported debit or credit card, including Visa, Mastercard, American Express, or Discover. An order confirmation is sent to your checkout email address. If you do not receive it, contact info@tradebytellc.com.

Refunds & Returns

How do I request a refund?

Email info@tradebytellc.com with your order details, proof of purchase, and a short description of the issue. Requests are reviewed within 1–3 business days. If approved, the refund is processed within 24 hours.

What is your return window?

This FAQ source states that returns can be requested within 30 days of delivery, but refund requests must be submitted within 14 days of purchase. Please review the full Refund & Returns Policy for eligibility.

What situations are not eligible for a refund?

Refunds are not granted when software has been downloaded and activated, when the customer purchased the wrong product by mistake, or when the request is based on a change of mind or personal preference.

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Still need help?

For questions about orders, missing license emails, software activation, or refund requests, contact TradeByte LLC customer support.

Email Customer Support

For policy details, also review our Shipping Policy, Refund & Returns Policy, and Terms & Conditions.