Refund & Returns Policy

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The product key or software license was not activated.
• The wrong product was delivered due to an error on our part.
• A technical issue prevented product activation, and our support team was unable to resolve the issue.

2. Non-Refundable Items

Refunds will not be issued in the following cases:

• The software has been downloaded and activated successfully.
• The wrong product was purchased due to customer error.
• The refund request is based on a change of mind or personal preference.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us: Email info@tradebytellc.com with your order details.
2. Provide proof: Include proof of purchase and a description of the issue.
3. Request review: Refund requests are reviewed within 1 to 3 business days. If approved, the refund will be processed to the original payment method within 24 hours.

Your payment provider may take additional time to post the refund to your account.

4. Exchanges

If you received the wrong product, we will exchange it for the correct product at no additional cost.

Exchange requests must be submitted within a maximum of 8 hours.

5. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

1. Check your bank account.
2. Contact your payment provider, as it may take time for the refund to be officially posted.
3. If the issue persists, contact us at info@tradebytellc.com.

6. Contact Us

If you have questions about our Refund & Returns Policy, please email info@tradebytellc.com.